Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you create an account, place an order, contact us, subscribe to communications, or otherwise interact with our website.

This information may include:

• Name and contact information
• Email address
• Telephone number
• Shipping and billing address
• Order and transaction information
• Product preferences and purchase history
• Customer service communications
• Information you provide when participating in promotions or other website activities

Payment Information

When you make a purchase, payment information may be processed by third-party payment service providers. Where applicable, payment card details are handled directly by the relevant payment processor in accordance with its own privacy and security policies.

We generally do not store complete payment card information on our own servers.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Website pages visited
• Referring website
• Date and time of visits
• Website usage and interaction information

We may collect this information through cookies, analytics technologies, and similar technologies.

2. How We Use Your Personal Data

We may use your personal data for the following purposes:

• Processing and fulfilling orders
• Processing payments and arranging deliveries
• Managing customer accounts
• Providing customer service and responding to inquiries
• Communicating with you regarding your orders
• Sending service-related communications
• Sending marketing communications where you have provided the required consent
• Improving our website, products, and services
• Understanding website usage and customer preferences
• Detecting and preventing fraud, abuse, and security incidents
• Maintaining the security and functionality of our website
• Complying with applicable legal and regulatory obligations
• Establishing, exercising, or defending legal claims

We process personal data only where we have a lawful basis to do so under applicable data protection law.

3. Legal Bases for Processing

Depending on the circumstances, we may process your personal data based on one or more of the following legal bases under the GDPR:

• Performance of a contract: where processing is necessary to process and fulfill your order or provide requested services.
• Legal obligations: where processing is necessary to comply with applicable laws and regulations, including accounting and tax requirements.
• Legitimate interests: where processing is necessary for the operation, security, improvement, and protection of our business, provided that our interests do not override your fundamental rights and freedoms.
• Consent: where you have voluntarily provided consent, such as for certain marketing communications or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, analyze website traffic, improve functionality, and, where permitted, provide relevant marketing.

Cookies may include:

• Strictly necessary cookies, which are required for the website to function.
• Functional cookies, which remember preferences and settings.
• Analytics cookies, which help us understand how visitors use our website.
• Marketing cookies, which may be used for advertising or marketing purposes where applicable and where the required consent has been obtained.

Where required by applicable European or Belgian law, we will request your consent before placing non-essential cookies on your device.

You can manage or withdraw your cookie preferences through the cookie settings available on our website or through your browser settings.

5. Information Sharing and Disclosure

We may disclose personal data to trusted third parties where necessary to operate our business and provide services to you.

These third parties may include:

• Payment service providers
• Shipping and delivery companies
• Website hosting providers
• IT and technical service providers
• Email and communication service providers
• Website analytics providers
• Customer service providers
• Professional advisers, such as accountants, lawyers, or auditors
• Government authorities or law enforcement agencies where legally required

We require service providers that process personal data on our behalf to process such data only as necessary and to implement appropriate confidentiality and security measures.

We do not sell your personal data as a commercial product.

6. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we will take appropriate measures to ensure that the transfer complies with applicable GDPR requirements. Depending on the circumstances, this may include relying on an adequacy decision of the European Commission, Standard Contractual Clauses, or another legally recognized transfer mechanism.

7. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contractual, legal, accounting, tax, and regulatory requirements.

When personal data is no longer necessary, we will delete it or anonymize it where appropriate, unless continued retention is required or permitted by law.

8. Your Rights Under the GDPR

Subject to applicable legal conditions and limitations, individuals in the European Economic Area may have the following rights regarding their personal data:

• Right of access: You may request information about the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where the legal requirements are met.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances.
• Right to data portability: Where applicable, you may request your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You may object to certain processing based on our legitimate interests, including certain forms of direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw your consent at any time.
• Right to lodge a complaint: You have the right to lodge a complaint with a competent data protection supervisory authority.

To exercise your privacy rights, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests in order to protect your personal data.

We will respond to valid requests within the time limits required by applicable data protection law.

9. Direct Marketing

We may send you promotional emails or other marketing communications where permitted by applicable law.

Where consent is required, we will obtain your consent before sending such communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe link provided in the relevant communication or by contacting us directly.

Even if you opt out of marketing communications, we may continue to send essential service communications relating to your orders, account, transactions, or other services you have requested.

10. Data Security

We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, accidental loss, destruction, alteration, disclosure, or other unlawful processing.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

11. Children’s Privacy

Our website is not intentionally directed at children.

We do not knowingly collect personal data from children where doing so would violate applicable data protection laws. If you believe that a child has provided us with personal data without appropriate authorization, please contact us so that we can take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

Any updated version will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns regarding the processing of your personal data, please contact us:

Aconmik

Email: aboutus@aconmik.store
Phone: 3223733000
Address: Rue Engeland 642, 1180 Uccle, Belgium

You may also contact the competent Belgian data protection supervisory authority if you believe that your personal data has been processed unlawfully.

Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit)